What this covers
This policy covers credit packs bought on this website at aksfit.com/buy-credits, paid with a JazzCash mobile wallet or a debit or credit card. Payments are processed by JazzCash. Credits bought inside the AKS app are covered by Apple or Google instead (see Purchases in the app).
Credits are non-refundable
Credits are digital and are added to your AKS account as soon as your payment is confirmed. Because of that, a credit pack can't be refunded once its credits are on your balance, whether you've used them or not. Credits that expire, or that are lost when you delete your account, aren't refunded either.
The price and number of credits are shown before you pay, so please check you've picked the right pack.
When we do refund
We refund the payment in full when:
- You were charged but got no credits, and the payment isn't still pending. We either add the credits or refund you, whichever you prefer.
- You were charged twice for the same purchase. We refund the extra payment.
- You didn't make the payment, for example if someone used your wallet or card without your permission. We refund it once we've checked, and remove the credits it bought.
If a try-on fails because of a fault on our side, we put the credits it used back on your balance. That happens automatically and isn't a refund of money.
Pending payments
Some payments take a little while to confirm, for example while you approve a wallet payment in the JazzCash app. We keep checking with JazzCash automatically for up to 48 hours and add your credits as soon as the payment goes through. Please don't pay again while a payment is pending, or you may be charged twice.
How to ask for a refund
Email info@aksfit.com within 7 days of the payment, from the email address you use with AKS, and include:
- The payment reference (it starts with AKS and is on your receipt email and the payment result page).
- The date and amount of the payment.
- Whether you paid by JazzCash wallet or card, and what went wrong.
We reply within 3 working days.
How refunds are paid
Refunds go back to the wallet or card you paid with; we can't send them anywhere else. Once we approve a refund we send it within 7 working days. Your bank or JazzCash may take a few more working days to show it on your account.
Purchases in the app
Credits bought inside the AKS app are paid through the Apple App Store or Google Play. We can't refund those ourselves; ask Apple or Google, under their own refund policies.
Contact
Questions? info@aksfit.com